Particularly in Europe and America, KINGREAL engineering team provided after-sales service to customers' manufacturing sites throughout 2025 by properly setting up and commissioning a number of equipment to guarantee customer production needs were totally satisfied. KINGREAL will cover its after-sales service efforts in Mexico, Italy, and the United States below.

『KINGREAL After-Sales Service in Mexico』

This Mexican customer partnered with KINGREAL on three machines: a metal roof tile machine, a cu solar channel machine, and a drywall profile machine. KINGREAL engineers' primary task in Mexico was to install and commission these three machines and provide relevant operational training to ensure their normal and stable operation and extend their lifespan.

First, KINGREAL engineers precisely planned the particular positions of the machines after thoroughly grasping the Mexican customer's production practices and factory plan. They next installed the several machine components step by step, moving them with cranes and forklifts to their assigned positions. Following the placement of every piece of machinery, KINGREAL engineers carefully tested to make sure the apparatus was functioning in best possible state. Especially during the commissioning of the drywall profile machine, KINGREAL engineers tested different specifications of finished products and optimized the PLC control panel to ensure the punching hole spacing met production requirements.

To help the Mexican customer improve production efficiency, the KINGREAL team also equipped the drywall profile machine and cu solar channel machine with an automatic packaging unit. At the Mexican customer's factory, KINGREAL engineers tested all functions of the packaging machine, including feeding, fastening, packing, pulling, labeling, and palletizing, ensuring the machine could smoothly and efficiently complete the entire packing process.

After detailed machine installation and commissioning, KINGREAL engineers provided in-depth operational training for each machine. They taught Mexican workers how to adjust the metal roof tile machine's operating speed, how to change the cutting die on the drywall profile machine, and how to produce cu solar channels of different specifications according to requirements. This training was highly praised by the Mexican customer, who stated that KINGREAL professional services enabled their production line to quickly achieve high-efficiency production.

『KINGREAL After-Sales Service in Italy』

In February 2025, the KINGREAL team traveled to Italy to install a custom-designed steel slitting line for their customer. This steel slitting line, capable of processing metal materials up to 850mm wide, perfectly met the Italian customer's production needs. KINGREAL engineers worked closely with Italian workers to quickly complete the installation.

After installation, KINGREAL engineers loaded the steel slitting line with metal coils and entered several commonly used production parameters, conducting thorough steel slitting line tests. These tests covered aspects such as production speed, slitting width, and slitting quantity to ensure stable operation and optimal performance under various production conditions.

The entire process, from steel slitting line arrival and assembly to trial operation, was efficient and smooth, with all performance indicators meeting expectations and earning high praise from the Italian customer.

『KINGREAL After-Sales Service in the United States』

In September 2025, the KINGREAL team again traveled to the United States to install a steel slitting line and coil packaging line for their customer. This American customer specifically chose a high-speed 150m/min steel slitting line, combined with an efficient coil packaging line, to optimize overall production efficiency. Upon arrival at the customer's factory, KINGREAL engineers worked closely with the American workforce to quickly begin installation. KINGREAL engineers first inspected all components to ensure no damage occurred during transport. Then, they assembled the equipment step-by-step, ensuring precision at every stage.

During installation, KINGREAL placed particular emphasis on communication with the American customer, ensuring their participation throughout the process and understanding of the equipment's functions and operation. This approach boosted the American workers' understanding and confidence in using the new equipment, laying a solid foundation for subsequent production.

After installation, KINGREAL engineers immediately conducted detailed machine testing. First, they loaded the steel slitting line with metal coils and configured the coil packaging line. Then, they input the customer's production parameters and tested the steel slitting line's performance under different conditions. This testing covered key information such as production speed, slitting width, and slitting quantity, ensuring that every indicator met the customer's production standards. Through numerous tests and adjustments, KINGREAL engineers further optimized the steel slitting line's operating settings, ensuring high output while maintaining high product quality. Ultimately, all aspects of the equipment's performance exceeded the expectations of the American customer.

After the machine was officially put into use, the American customer reported that the perfect combination of the steel slitting line and coil packaging line not only significantly optimized the production process but also effectively improved production efficiency, reduced labor costs, and made the entire production process smoother.

"In 2025, the KINGREAL engineering team continuously visited various countries to resolve various after-sales issues for customers, dedicating themselves to everything from machine installation and operation training to spare parts supply and machine upgrades. Entering 2026, KINGREAL will once again embark on a journey to Canada to install a steel slitting line for a customer, continuing to provide high-standard after-sales service. KINGREAL after-sales service will not stop, and processes will continue to be optimized to ensure a better customer experience."