KINGREAL plans a business trip to Europe in September, with planned destinations including Bulgaria, Italy, Spain, Greece, Albania, and Malta. This trip's primary goals are to see current customers, follow up checks on machine, offer after-sales support, and in-person meet new customers. This series of events aims not only to improve relationships with current customers but also to investigate new possibilities and propel the company's ongoing expansion.

Visiting Existing Customers

On-site Visits to Gain In-depth Feedback

KINGREAL will visit existing customers' factories for face-to-face visits. This process will help KINGREAL better understand customer feedback on their machines. Through direct interaction with customers, KINGREAL will inquire about their actual user experiences, including machine performance, reliability, and ease of use. KINGREAL will also monitor any operational difficulties encountered, particularly any technical issues related to machine operation.

KINGREAL urges customers to submit ideas for machine optimization during these visits. For KINGREAL product and service quality enhancements, first-hand customer input is absolutely priceless. By means of this thorough communication, KINGREAL not only quickly grasps customer demands but also employs comments to constantly improve KINGREAL machine, therefore better serving the market.

Photos of past visits:

Follow-up Visits About Machines

(1) Equipment Condition Assessment

The follow-up visit is not only to understand customer feedback but also to ensure the machine is functioning properly in the customer's hands. KINGREAL will conduct an on-site inspection of the customer's machine. KINGREAL will individually inspect key components such as the decoiler, straightener, punching machine, roll forming machine, shearing station, and discharge table. Through this thorough check of every element, KINGREAL may learn the operating condition of the machine, assess the degree of wear, and detect any parts requiring Replacing customers gives them thorough maintenance advice. Besides helping customers quickly recognize possible issues, this process avoids manufacturing downtime brought on by equipment failure.

(2) Maintenance Recommendations and Data Collection

KINGREAL will offer tailored and suitable maintenance advice based on the present state of the machine. These could comprise suggested replacements for parts, planned maintenance, and other operational recommendations to guarantee the equipment is constantly operating at its best. To guarantee workers abide with pertinent safety guidelines while operating the machine and reduce operational hazards, KINGREAL will also give them safety working instructions.

Based on the state of the machine at the inspection, KINGREAL will offer customized maintenance advice. These recommendations might cover advice on increasing equipment efficiency, routine maintenance, and component replacement suggestions. KINGREAL aims to support customers in getting the most life out of their devices while boosting production efficiency.

KINGREAL will also gather pertinent information for technical improvements and product development. These facts will enable KINGREAL to better grasp customer usage patterns and the real performance of its products, hence giving insightful ideas for future product innovation.

Photos of past visits:

Interviews and In-depth Discussions with New Customers

(1) Understanding Customer Needs

Interviews with new customers are a crucial component of this business trip. These customers may have established touch with KINGREAL during the past two or three months and may not have been able to visit KINGREAL factory because of time constraints. Touring a new customer's manufacturing facility will enable KINGREAL to understand more naturally their environment, including details such the factory floor size. KINGREAL will concentrate during the interview on learning the exact needs of the customer, including their machine performance demands, manufacturing efficiency objectives, and future development intentions. Better targeted machine manufacturing solutions will result from this process, hence guaranteeing that KINGREAL machine satisfies consumer expectations.

(2) Understanding the Customer's Production Environment

Developing a suitable machine solution depends on an awareness of the customer's production environment. By means of on-site trips, KINGREAL may evaluate the consumer's production plan, grasp their equipment setup, and operational procedures. This knowledge will enable KINGREAL to recommend suitable goods with greater accuracy and create the best solution.

(3) Developing Follow-up Plans

During discussions with new customers, KINGREAL will work together to develop a follow-up cooperation plan. This may include future product demonstrations, technical support, and regular communication arrangements. By establishing a clear framework for cooperation, KINGREAL hopes to ensure a mutually beneficial partnership.

This KINGREAL trip presents a great chance to develop and enhance customer relations as well as a commercial event. KINGREAL will collect input and offer technical help throughout meetings with current customers to guarantee customer happiness with KINGREAL products. KINGREAL will deeply investigate potential for cooperation during inperson interviews with new customers so as to grasp their requirements and hence create a strong basis for future collaboration.

Customers interested in KINGREAL machines are welcome to contact us. KINGREAL looks forward to meeting with you in person in September to discuss further opportunities for collaboration. KINGREAL will continue to utilize this combined online and offline approach to monitor customer needs, maintain close contact with customers, and jointly drive business growth.