The successful installation of a KINGREAL metal cut to length line at a customer's factory in Indonesia marks another success for KINGREAL in the international market!

The metal cut to length machine is currently operating stably at the customer's facility, delivering significant production benefits. This success story not only demonstrates the superior performance of KINGREAL metal cut to length line, but also exemplifies the comprehensive service KINGREAL provides to its Indonesian customers. This article will detail the services KINGREAL provides, including specific applications in Indonesia.

What Services Does KINGREAL Provide to Indonesian Customers?

1. After-Sales Service

KINGREAL understands the importance of after-sales service after the metal cut to length machine is put into production. Therefore, KINGREAL has assembled a professional after-sales team and traveled to Indonesia to provide comprehensive support and service. After the metal cut to length line arrived at the Indonesian factory, KINGREAL and the Indonesian customer agreed on an installation date. A team of engineers then visited the site to oversee installation and commissioning, provide technical guidance, and provide ongoing maintenance. KINGREAL engineers strictly adhered to standard procedures, from metal cut to length machine positioning to system integration, to ensure rapid commissioning. During the trialing process, KINGREAL engineers not only provided professional technical support, but also responded quickly to the fine-tuning and troubleshooting of the metal cut to length line, ensuring that Indonesian customers had no worries during overseas production.

Through KINGREAL efforts, the Indonesian customer's metal cut to length machine was not only successfully put into production, but also achieved significant improvements in processing efficiency and quality. The successful application of KINGREAL metal cut to length line in the Indonesian market further demonstrated KINGREAL competitiveness and influence in the international market.

2. Performance adaptation to overseas needs

When facing the markets of different countries and regions, KINGREAL always adheres to customer demand-oriented and focuses on providing customized solutions. This principle is fully reflected in the design of the metal cut to length machine for Indonesian customers.

(1) Intelligent control for metal cut to length line

This metal cut to length machine adopts advanced servo NC closed-loop control technology, combined with PLC servo control system, to provide customers with extremely high operational flexibility. The operating end includes the main operating console and the unwinding side operating console, which supports manual and automatic switching. By inputting parameters on the touch screen, Indonesian customers can precisely control the cut length (500-6500mm and other specifications) and cut tolerance (≤±0.3mm/2.0mm, ≤±0.5mm/2.5mm), achieve high-precision cut-to-length cutting, ensure the gun accuracy ≤±1.2mm, and guarantee the consistency of product dimensions. This intelligent control system not only improves the operating efficiency of the metal cut to length machine, but also greatly reduces the errors caused by human operation.

(2) Efficient processing for metal cut to length line

The efficient processing capability of the KINGREAL metal cut to length machine is also impressive. The leveling adopts a four-layer roller structure (19-roller leveling machine). The leveling rollers are processed through multiple processes such as fine turning and tempering to ensure excellent surface hardness and smoothness, which can effectively eliminate the unevenness of the plate. The metal cut to length line speed of the shearing link can be adjusted steplessly from 0 to 70m/min, while the threading speed can reach 0 to 150m/min. This design, combined with efficient material collection and conveying mechanisms, enables continuous production and significantly improves processing efficiency, allowing Indonesian customers to complete more processing tasks in a short period of time.

(3) Comprehensive protection for metal cut to length line

In the design of the metal cut to length machine, KINGREAL fully considered the protection of the plate during processing. The KINGREAL metal cut to length line is equipped with pneumatic material stoppers, chrome-plated/polyurethane roller surfaces for leveling rollers, material receiving racks and blowers to ensure that the plate surface is effectively protected during the entire process of feeding, processing and discharging to avoid scratches and indentations. This series of measures enables the metal cut to length machine to adapt to orders with different surface quality requirements and meet the diverse needs of Indonesian customers.

In addition, this metal cut to length line is also customized according to the specific requirements of Indonesian customers in terms of color (blue and orange), unit direction (reverse direction machine facing the operating table from right to left), Indonesian customer trademarks on the electrical control panel and Chinese and English bilingual systems. This personalized design not only improves the user experience of Indonesian customers, but also enhances the market competitiveness of the metal cut to length machine.

Read more: Heavy duty cut to length line

KINGREAL Follow-Up Services for Indonesian Customers

In our collaboration with Indonesian customers, KINGREAL not only provided a metal cut to length machine but also established a comprehensive service system. This system includes:

●Machine Operation Training: Comprehensive training is provided to ensure that the customer's operators are proficient in metal cut to length line operation and maintenance.

●Subsequent Parts Replacement: Regularly provide genuine parts to ensure optimal performance over the long term.

●Machine Overhaul and Maintenance: Professional technicians can be dispatched to perform metal cut to length machine overhauls and maintain stability and safety.

●Troubleshooting and Technical Support: 24/7 online technical support is provided to quickly respond to troubleshooting reports from Indonesian customers to ensure uninterrupted production.

●Performance Optimization Recommendations: Based on the customer's usage, KINGREAL provides metal cut to length machine performance optimization recommendations to help them improve production efficiency.

Read more: Simple cut to length line

KINGREAL goal is to establish long-term partnerships with Indonesian customers and help them continuously enhance their production capacity and market competitiveness through ongoing technical support and services.

Going forward, KINGREAL will continue to be committed to providing high-quality metal cut to length line and services to customers worldwide, promoting technological advancement in the metalworking industry. KINGREAL looks forward to exploring new markets with more partners and achieving win-win development.